Ian Myers
Senior Customer Success Engineer at Jamf. I work at the intersection of technical problem-solving and customer advocacy — triaging vulnerable and misconfigured environments, diagnosing complex issues, and acting quickly to stabilize deployments in the customer's best interest.
About
Technical depth meets customer impact
I spend my days diagnosing the kinds of problems that don't have a clean KB article. Identity integrations that break at edge cases. MDM configurations that worked in staging but fail in production. Enrollment workflows that make no sense until you trace them back to a policy conflict from six months ago.
My focus at Jamf is customer risk identification and mitigation — finding organization that are struggling and building a path forward with them. That means deep research, honest conversations, and often rolling up my sleeves on whatever technical issue is blocking progress.
Outside of direct customer work, I build internal tooling, maintain competitive intelligence on the MDM landscape, and write the kind of documentation that actually gets read. I have low tolerance for unnecessary process and high standards for precision. I'm also drawn to finding paths of efficiency through automation — identifying repetitive friction and replacing it with something that scales.
Core skills
What I work with
Deep expertise across Apple platform management, identity infrastructure, and customer-facing technical work.
Apple Platform Management
Jamf Product Ecosystem
Identity & SSO
Competitive MDM Analysis
Tooling & Automation
Technical Writing
Experience
Where I've worked
Focused on Apple device management, customer education, and technical infrastructure.
Senior CSE with a focus on customer risk identification and mitigation within the Customer Success Engineering team. Primary mission is identifying at-risk organizations and building technical and strategic paths to remediations and optimizations
- Identify and engage customers at risk, diagnosing root causes across technical, operational, and strategic dimensions
- Troubleshoot complex identity integrations including Okta, Entra ID, SAML, OIDC, and LDAP configurations in Jamf Pro and Jamf Connect
- Build internal team tooling and workflow automation using Slack, Gainsight, Confluence, Claude and more!
- Maintain competitive intelligence on MDM alternatives
- Communicate technical topics effectively to both experienced and inexperienced Apple device administrators
Supported a broad portfolio of customers across Mac, iPhone, iPad, and Apple TV deployments. Developed deep expertise in MDM architecture, enrollment workflows, and identity integrations.
- Supported customers through complex Jamf Pro deployments including ADE/DEP enrollment, SCEP certificate management, and policy troubleshooting
- Became a subject matter expert on all things Jamf.
- Collaborated with teams across our organization to work through technical escalations and fostering healthy relationships with organizations
- Contributed to internal documentation, onboarding materials, and team knowledge bases
Managed customer relationships across a portfolio of Jamf accounts, driving adoption, retention, and expansion through strategic check-ins and proactive risk management.
Supported customer onboarding and ongoing success for Jamf deployments, resolving technical questions and helping customers reach their device management goals.
Joined Jamf in an entry-level customer success role, building foundational knowledge of Jamf Pro, Apple platform management, and customer engagement workflows.
Built, configured and maintained infrastructure associated with the managing of Windows computers via SCCM and Apple devices through Jamf Pro
Started in Apple device management at FSU, gaining hands-on experience with Jamf Pro administration, enrollment workflows, and institutional IT operations.
Daily tools
What I use every day
The stack I reach for without thinking.
Jamf Pro
Jamf Connect
Jamf Protect
Slack
Outlook
Confluence
Obsidian
VS Code
GitHub
Claude
macOS
Terraform
Certifications
Jamf certified
Credentialed across the Jamf platform — from core administration to endpoint security.